A Delta Airlines customer service representative, right, ass

UNITED STATES - FEBRUARY 23: A Delta Airlines customer service representative, right, assists a passenger at the ticket counter at O'Hare International Airport in Chicago, Illinois on Monday, February 23, 2004. Atlanta-based Delta says it created 1,000 call-center jobs last year in India, a move that saved $25 million in 2003 enabling the No. 3 U.S. air carrier to add 1,200 positions for reservations and sales agents at home. (Photo by Tannen Maury/Bloomberg via Getty Images)